Terms and Conditions
Order by Phone : 704-799-2192 - Sales
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Order by Email:
Order by Fax:
Business Hours : 9-5 EST
Mon - Friday
our NEW Store ... Bigger and Better.. More parts.
a TOUR of our STORE <<
Physical Store Address:
264 Rolling Hill Rd.
NC 28117 USA
We Accept MC / Visa / AMEX / Discover, Bank Wire Transfer (Bank Fee) ,
Money Orders, Certified Bank Checks made out to: Hard
Racing Performance L.L.C. in U.S. Funds.
North Carolina Residents add applicable sales tax.
WE DO NOT ACCEPT PAY PAL, OR PERSONAL CHECKS.
SORRY... NO COD's.
APO/FPO ORDERS: We gladly ship to
APO/FPO address via U.S. Priority Mail. As long
As your bank has that address on file and we can verify it.
ALL OTHER COUNTRIES, PLEASE
E-MAIL FOR FURTHER PAYMENT DETAILS.
We do ordering via: Phone, Fax, E-MAIL
We have found that customers in This industry "High
Performance Motorcycle Parts" are
wanting to confirm Parts description, Availability, Shipping time and most of all
Not to mention that customers tend have more questions and concerns to make sure
they are getting the correct part for their bike.
We want to talk to our customers, and answering all their questions.
Making them Feel good about their purchase is our Number one Goal.
And most of all we want our customers to get the correct part the First Time.
That is why pride ourselves on
having a very knowledgeable and helpful sales staff.
Let us knowIf there is anything we can help you with.
Shipping: Shipping and Handling will
be added at the time of purchase. Merchandise will Almost Always be sent out within
48 hours, if not the same day of order if in Stock. FedEx & UPS cannot be
shipped to a P.O. Box.
Availability: We do our best to
insure adequate inventory levels, but product availability is subject to prior sales. In
the unlikely event of an item being unavailable, we make every effort to get the Product
to your Store and Shipped out to you as quickly as possible OR substitute a like or
similar item for the same price.
Pricing: All prices are subject to
change without notice.
RETURNS & EXCHANGES
APPAREL ONLY: When
purchasing a Leather Suit, Gloves, or Boots, please do your best to chose the correct
size. Since we cannot personally size you, measure you, or know what kind of fit you want,
We WILL NOT recommend sizes for customers. Your are the best person to
Determine what size you need. If at all possible, we recommend trying to find
a local dealer, friend, or fellow racer who may have suits for you to try on before
We want you to be 100% satisfied with your purchase. If your
Suit/Gloves/Boots do Not Fit after you have received them, we will gladly exchange it for
another size from the Same Manufacturer (within 7 days of Receiving
Your Order). The customer will of course be responsible for ALL Shipping
Charges (To & From) that incurred from this transaction.
If you decide that you just want to send your order back, there is of
course a Industry standard 20% Re-Stocking Fee. You MUST obtain an RA# before
Returning your product. The shipping Dept. will Refuse any packages Without an RA#.
They Will be returned back to you with No Credit
RETURN & EXCHANGE POLICIES (Excluding APPAREL): We want
you to be satisfied with your purchase. If there are ever any problems with an order you
receive from us or you wish to return or exchange an item don't hesitate to immediately
email or call us to resolve the problem And get a return Authorization number (RMA) for
your merchandise. In order to keep our prices as low as possible, we need to charge a fee
for returns or exchanges.
To receive a Refund for merchandise less S&H and less 20% restocking fee, it
must be new, unused, never installed or mounted and must include all of the original
packaging. We also must receive this merchandise no later than 21 days from the
date that you received it. There are no refunds after 21 days.
To receive a In Store Credit (Without a
Restocking Fee) towards a future purchase or to exchange merchandise, the same
conditions apply as with a Refund except there will be no Restocking Fee.
All shipping charges that apply to the return or exchange of merchandise, must be
paid by the customer. All returns and exchanges must be shipped prepaid and include
a return number (RA) on the outside of the box and must be shipped insured with
payment for re-shipment on exchanges. All Returns MUST
have A Return Authorization (RA) Number and be Received Back in the Original Packaging or
they will not be accepted by our Shipping Dept. They Will be returned back to you
with No Credit Issued.
THERE ARE ABSOLUTELY .. NO RETURNS ON: Any
Engine/Motor parts, BodyWork
(Including Windscreens, seat cowls...etc..), RAM AIR DUCTS,
Exhausts, Electrical Parts including
(Power Commanders, Ignition Modules, Quick
Shifters....etc..), Wheels/Rims, Jet Kits,
OR Special Order Items
do not stock),
THERE ARE ABSOLUTELY .. NO RETURNS
Any Products that have been opened, tampered
with or Installed. NO EXCEPTIONS.
must be able to Resell the product.
orders that Have Already Been Processed, Pulled, Packaged, and are
getting ready to ship, will be charged a 10% Cancellation fee. If your
order has already been Shipped, then obviously, we are no longer able to cancel
it. Please see Returns In this case.
If the product is on BACK ORDER, we absolutely,
will NOT Charge any Fees, at all to cancel your
Warranty: All Warranties are honored by the product Manufacturers. Please be
sure to save your Invoices. In the event of a warranty claim, you will most likely
be asked by the manufacturer for an original invoice. We will do our best to assist
you with Any Warranty Claims.
motorcycles on a enclosed track, or other surfaces alike , the riders release all
liabilities to all those affiliated with them. All performance products listed on
the Web-Site are made for RACE puposes ONLY. We do not endorse use of these products
anywhere but on an enclosed circuit or track.